Privacy Policy for Bienstar Health

Last Updated: February 2026

1. Who We Are

Bienstar Health ("we", "us", "our") is a holistic sports therapy practice based in London. We are committed to protecting your personal data and being transparent about how we use it. For the purposes of the UK General Data Protection Regulation (UK GDPR), we are the Data Controller.

2. Information We Collect

We collect information that allows us to provide safe and effective therapy and training. This includes:

  • Identity & Contact Data: Name, date of birth, email, and phone number.

  • Health & Medical Data: We collect "Special Category Data" including your medical history, current injuries, symptoms, and lifestyle habits to ensure your treatment is safe.

  • Payment Data: Records of sessions purchased (processed securely via our payment partners).

3. How We Use Your Data

We use your information for the following legal reasons:

  • Contractual Necessity: To manage your bookings and provide the therapy or training services you have purchased.

  • Legitimate Interests: To send appointment reminders and follow-up care advice.

  • Legal Obligation: To maintain accurate clinical records as required by professional healthcare standards.

4. How We Store Your Data

  • Digital Records: We use Acuity Scheduling to manage appointments. Your data is stored on secure, encrypted servers.

  • Security: We use multi-factor authentication and encrypted devices to prevent unauthorised access.

  • Retention: We typically keep adult clinical records for 8 years after your last treatment, in line with UK healthcare guidelines.

5. Sharing Your Data

We never sell your data. We only share information with third parties when:

  • You give us explicit consent (e.g., to send a report to your GP or insurance provider).

  • It is required by law or to protect the vital interests of you or another person.

  • Using essential service providers (like our booking system or payment processor).

6. Your Rights

Under the UK GDPR, you have the right to:

  • Request a copy of the data we hold about you (Subject Access Request).

  • Ask us to correct inaccurate information.

  • Request the deletion of your data (subject to our legal requirements to keep medical records).

7. Contact Us

If you have any questions about this policy or how your data is handled, please feel free to contact us at: Email: info@bienstar.co.uk Address: Westferry Studios, 94 Milligan Street, London, E14 8AS.